faq's

What type of pictures should I send?

We recommend you sending pictures that reflect your everyday style. For gifts like throw pillows, cufflinks, jewelry, face profile pictures will create the most beautiful silhouettes.

I have a lot of pictures but don't know which ones to send...

If you can't decide which pictures to email or need some help selecting the best ones, please feel free to include extra pictures. We would be happy to look through them and pick the one we feel best describes the subject.

How do I determine how many Custom silhouettes to purchase?

If you have one child, pet, etc, you need to purchase 1 Custom silhouette. For a family of four (dad, mom and two kids) you would need to purchase 4 Custom silhouettes. Each subject requires its own custom silhouette to be drawn.

Will I receive a proof?

All custom orders (such as Custom silhouette, birthday invitations, announcements, etc) receive one electronic proof within 3-5 business days of placing the order. If more than one proof is requested, an additional charge will apply to the order (you will be billed separately). After the final proof has been approved, please allow 1-3 business days for production and shipping. All custom orders will arrive in approximate 2-3 weeks.

Will I be charged sales tax?

All orders shipped in Illinois are charged a 10% sales tax. That is because we have a physical residence in Illinois. We do not charge sales tax to orders shipped in other states.

What type of payment do you accept?

We accept payments via Pay Pal, Master Card, Visa, Discover and e-check. At this point, we do not accept personal checks, cash or money order.

What is your return policy?

Because everything we offer is custom, we do not accept returns. If there is anything wrong with your order due to a mistake in our part, we will ship you a corrected replacement.

Can I track my order?

Once you have placed an order, you will receive an e-mail confirmation. An e-mail will also be sent with shipping details once your order has shipped.

How can I contact you?

You can e-mail us with any questions at info@lepapierstudio.com and we will make every effort to get back to you within 24 hours.

Colors and Product Information

Le Papier Studio makes every attempt to accurately display all colors shown in this website. However, colors may very slightly due to the variation on the monitor they are viewed on.

Privacy Policy

All information received by Le Papier Studio is confidential and will not be released to a third party.

Copyright

All designs and content included on Le Papier Studio website, such as graphics, logos, button icons , images, and text, are the property of Le Papier Studio and protected by United States and international copyright laws. All content of this website is exclusive property of Le Papier Studio and protected by U.S. and international copyright laws (content includes but not limited to all our existing silhouettes currently shown on this website and all custom silhouettes created by Le Papier Studio).

Disclaimer

By ordering our products, you agree to allow us to display the company's logo and website info on the pack of all our products. We cannot be held liable for any damages that have occurred during shipping or delivery.