Ordering a new chain to replace your old or broken chain is super easy! Simply follow these steps:
PLEASE THIS THIS BEFORE PLACING AN ORDER!!
If you are purchasing beads to attach to your existing necklace, you MUST send your necklace back for us to add separation beads. These beads can't be added by you. Please make sure your necklace is well packaged so that it avoids getting tangled. If the chain is tangled beyond repair, we will have to charge for a new chain. If you are sending a broken chain and loose charms back, make sure everything is together in a plastic bag.
If you have any questions about the Custom Process of ordering any of our piece please checkout OUR PROCESS page.
To personalize any of our products, start by filling out the order form above. For silhouette portraits, select the color of your silhouette/s, size, framing (optional), orientation and personalization (name or any other text you may want underneath the silhouette/s).
Your custom silhouette/s will be done in a style similar to the examples shown here. Any special requests for details to include will be considered. Please allow for the artist to have a level of artistic license and professional discretion in creating this piece.
Where applicable, double check your text and enter it carefully. Exact line breaks and text layouts are decided by the artist during crafting. We do not automatically send proofs for non-custom silhouette products. To be sure your product looks right, we recommend you purchase a proof with it.
Please allow up to 2 weeks for this item to be created for you before shipping. If you need to receive your items sooner, please contact us for scheduling availability.
All jewelry takes between 3-4 weeks for production. A digital proof is emailed within 1 week of purchase. Once you have approved the silhouette, we will proceed with production and ship your piece in 2-3 weeks. Let us know if you need it sooner and we will make our best to accommodate you.
Silhouette Stationery, Home and Personal Accessories
Please allow up to 2 weeks for items in this category to be created and shipped to you. If you need to receive your items sooner, please contact us for scheduling availability.