We work with your favorite photographs to create Custom Silhouettes of the people, pets, and special moments in your life. From those treasured pictures, Le Papier Studio creates one-of-a-kind heirloom pieces: silhouette portraits and exquisite jewelry, and perfectly personal accessories. All custom silhouettes created by Le Papier Studio will be kept on file for any future uses you may have.
To personalize any of our products with a custom silhouette from your photographs, start by selecting the desired product. Where applicable, you may select from our existing silhouettes or request for your Custom silhouette to be created. Each custom silhouette we create is subject to a one-time-fee ($10.00). Please note that each person, pet, makes for one custom silhouette - a family of four (dad, mom, two kids) will require four silhouettes. Use this as a guideline when selecting the quantity of Custom Silhouettes for your order.
A digital proof will be sent via email in 5-7 business days. Please make any desired adjustments at this time. A final proof will be emailed and, once approved, we begin to process, create, and ship your order. Please allow 2-3 weeks for all custom orders to arrive after they have been approved.
If you need an item in a hurry, or want to make sure it will reach you by a certain date, please contact us at (firstname.lastname@example.org) and we will do our best to answer any questions and accommodate your request. Additional fees may apply for expedited production and/or express shipping.
What type of pictures should I send?
We recommend you sending pictures that reflect your everyday style. For gifts like throw pillows, cuff links, jewelry, face profile pictures will create the most beautiful silhouettes.
I have a lot of pictures but don't know which ones to send.
If you can't decide which pictures to upload or need some help selecting the best ones, please feel free to include extra pictures. We would be happy to look through them and pick the one we feel best describes the subject.
How do I determine how many Custom Silhouettes to add to my item?
If you have one child, pet, etc, you need to purchase 1 Custom silhouette. For a family of four (dad, mom and two kids) you would need to purchase 4 Custom silhouettes. Each subject requires its own custom silhouette to be drawn.
Will I receive a proof?
All custom orders (orders for which you have uploaded pictures for custom silhouettes) receive one electronic proof within 5-7 business days of placing the order. If more than one proof is requested, an additional charge will apply to the order (you will be billed separately). After the final proof has been approved, please allow 3-4 weeks days for production and shipping.
Will I be charged sales tax?
All orders shipped in Virginia are charged a 4.3% sales tax. This is because we have a physical location in Virginia. We do not charge sales tax to orders shipped in other states.
What are your shipping rates?
We offer Flat Rate shipping for both Domestic and International. Orders over $150 ship for free.
Flat Rate Priority Mail (2-3 business days within the US) $7.50
Flat Rate Express Mail (1-2 business days within th US) $25.00
First Class International Parcel (CANADA) $14.00
First Class International Parcel (ALL OTHER COUNTRIES) $18.50
Priority Mail International (ALL COUNTRIES) $40.00
Express Mail International (ALL COUNTRIES) $100.00
Please note that shipping times DO NOT include the processing time required for your order to be created. The processing time for your item can be found in the item description page of each design. We are not able to refund for lost packages that have been confirmed as "delivered" by either carrier or for orders that arrive late due to postal service error.
What is your return policy?
Custom pieces (any item created with personalized text or custom silhouettes) are Final Sale. We do not accept returns or issue refunds for ANY custom item. An exception to this is an error made on our part that deviates from your original order (such as incorrect spelling of a name or date). However, we must to be notified of the issue within 5 days of receiving the item.
Due to the highly customized, labor intensive nature of our designs, if we have already begun crafting a personalized item for you, we may not be able to change cancel the pending order. If you need to modify your order, please contact us within 24 hours.
Please refer to the description of each product before you proceed with a purchase. The size and specifics of each piece are clearly defined on the description of the product and should help answer any questions you may have. We are happy to answer additional questions, prior to you placing an order.
Le Papier Studio makes every attempt to accurately display all colors shown in this website. However, colors may very slightly due to the variation on the monitor they are viewed on. Our resin jewelry might at times have tiny visible air bubbles. These are due to the nature of resin and are not to be mistaken with "dust particles". For a cleaner, crisp silhouette, we recommend you purchased any of our laser cut silhouette jewelry.
Every Le Papier Studio piece is designed to be treasured, and every detail is given a great attention . Each item that leaves our studio is beautifully wrapped, ready to give as a gift. If your order is meant to be a gift, make sure to add our Signature Wrapping to your order. We can add a gift note to any order for you, if you wish. We can also ship a gift directly to the recipient. Just leave us the message in the during the checkout process. If you do not leave us a message indicating your shipment is a gift, your recipient may not be aware of who the package is from!